Satisfaction Guarantee

Your peace of mind is important to us. We want you to feel secure in your purchase. We know Capillus laser caps work. In fact, we are so sure that as of June 17, 2016, all purchases of laser cap devices made on www.capillus.com have a 6 month satisfaction guarantee. We guarantee your satisfaction or we will accept returns of laser devices purchased by customers on www.capillus.com after the first 6 months. We want you to give our laser therapy a chance. If after using the device for a 6 month period, you decide that you are not satisfied with your results, contact us to initiate a return. Capillus will accept returns of laser devices between 180 and 210 days of delivery of your purchase less a 25% restocking fee of the purchase price. The return may only be made by the customer who made the purchase who must show proof of purchase. You will be responsible for return shipping costs and the aforementioned restocking fee. Please note that only purchases made directly from Capillus.com will be eligible for satisfaction guarantee. Purchases made through physicians are not applicable for this offer. Check with your physician for their return policy. Offer not valid on purchases prior to June 17, 2016.

Return Policy

All www.capillus.com sales are final. No refunds or exchanges with exception of the above Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786) 888-6249 to obtain a Return Material Authorization. Capillus will not accept any shipments without an RMA. We recommend you insure your shipment and receive tracking updates. Capillus will only accept fully functional like-new laser devices for returns. Capillus will provide credit to your credit card or via check. All Capillus non-laser device products (clinical hair therapy products, hair fibers, hair spray, and accessories) are final sales and not eligible for returns. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus refusing the delivery.

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