We know you have options, hair growth technology is as expensive as a laptop (if not more,) and the choice you make is not one to be taken lightly. First of all, we know you are doing your research, and you are correct in doing so: not all low-level laser therapy (LLLT) is made the same. In this hair growth medical field, words like “light...
By implementing healthy habits into your hair routine, you must have a genuinely consistent AND INTENTIONAL approach to nurturing your scalp as well as your hair. Hair journeys do not usually happen in a day; incredible before & after transformations are similar. It takes months to grow out a bob and various services (and hundreds of dollars) to become a platinum blonde or remove...
If you are a hair lover and want to prevent hair loss in the future, then a hair detox is a perfect routine to add to your week. Hair detoxing is the act of purifying the area and maintaining a healthy scalp microbiome. HAIR DETOX IS NOT AN URBAN MYTH! It is a weekly opportunity to eliminate residue, product buildup, and unclog those follicles...
Make your weekend selfie ready! Chances are you will be spending this Labor Day with a few friends, family, housemates or enjoying that precious alone time. No matter what situation you find yourself in (a post-pandemic picnic, barbecue, or in a bubble bath at home), a MAJOR part of feeling good is looking good. Start with your selfie hair in mind. Get that mane...
If you’re thinking of making some New Year’s resolutions, a few minor things could really help you prevent hair loss and hair thinning. Here’s a short list of easy tips. Eat Well We’ve talked about how certain vitamin deficiencies can play a role in hair loss. Try to eat better. By that, we mean eat foods that are less processed—the processing strips out most...
Some grooming habits are particularly hard on your hair. Fortunately, there are a few simple things you can do to protect your hair. Let’s take a look at easy everyday ways to protect your hair from thinning. Hair Style There is a special type of alopecia (or hair loss) called Tension Alopecia that results from pulling your hair in a certain direction. Avoiding wearing...
Struggling to craft the perfect New Year’s resolutions? Perhaps you can’t commit to resolve in 2017 due to fear of failure. Per a University of Scranton study, just 8 percent of people achieve their New Year’s goals. Many struggle to maintain their objectives because they aren’t realistic when setting goals. Designing overly-specific guidelines typically becomes unmanageable past January. Capillus encourages you to take a...
For many people, winter is hard on their hair. Whether you’ve been adding extra goop to it for holding power in the winter wind or you’re blow-drying it hotter than usual because you don’t want to go outside in 10oF weather with a wet head, hair is often at its worst this time of year. So here are some handy tips to bring your...
The first step toward coping with hair loss is seeking treatment. The sooner you take the essential steps to counteract follicle miniaturization, the better your hair loss treatment results. Although low-level laser therapy with Capillus is a minimally-invasive and effective tool that fits easily into your everyday routine, the results are not immediate. But, you shouldn’t have to suffer through thinning and shedding while...
Before a treatment method can be recommended, a physician will need to determine what caused the hair loss. During the evaluation process, a physician might ask whether the hair loss is sudden or gradual, if the patient is under any medication, has allergies, family history of baldness, or if the patient has been dieting. If the patient is female, the physician might ask the...
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Satisfaction Guarantee
Capillus values your peace of mind and we want you to feel secure about your purchase. We know
Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all
purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction
Guarantee.
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by
customers on www.capillus.com within the first 6 months. Please note that only purchases made
directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable
to purchases made through physicians or other retailers. Please check with your physician or
retailer for their return policy. Please note that satisfaction guarantee is only applicable to
purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial
relief programs.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our
laser therapy a chance. If after using the device, you decide that you are not satisfied with your
results, contact us to initiate a return within 6 months of purchase. The return may only be made by
the customer on record verified with a proof of purchase. You will be responsible for return
shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on
October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase
documentation.
Return Policy
All www.capillus.com sales are final. No refunds or exchanges with exception of the above
Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786)
888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments
without an RMA. We recommend that you insure your shipment and register to receive tracking updates.
Capillus will only accept fully functional, like-new laser devices for returns. Capillus will
provide credit to your credit card or eligible refund via check. All Capillus sales are final and
not eligible for returns with exception of sales for laser devices that fall under the Satisfaction
Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be
postmarked for return within 14 days. Failure to comply may result in Capillus refusing the
delivery.
Limited Warranty
Please refer to limited warranty details below for your Capillus laser therapy cap model.
Capillus ONE
Capillus PLUS
Capillus PRO
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus ONE S
Capillus PLUS S1
Capillus PRO S1
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus warrants the device against defects in materials or workmanship for a period indicated above
from the date of purchase from a Capillus authorized center. To activate your warranty, register
your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material
or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked
parts at no charge. Any replacement part will be covered under the original limited warranty. This
Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence,
accident, or modification of any part of the unit as determined by our service department. This
Warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain
the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer
service should you need to get warranty service or order replacement parts such as Battery Packs or
AC adapter.
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device
by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus®
device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion
battery should be replaced only by Capillus.
We offer the best price guaranteed.
Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match
the price
for any identical Capillus models before or after purchase*
Eligibility Terms & Conditions*
Only new products from valid authorized local or online retailers will be considered
Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
Products must be identical in brand, size, model number, model year and color to current
Capillus models
on our site
Price match cannot be made for reselling or commercial purposes
Shipping will not be included
Competitive price must be live
Only the person who made the original purchase qualifies for Price Match Guarantee
Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
Purchases from auction sites
Discontinued, second-hand, or refurbished products
Out of stock items
Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.
Engineered & Assembled Right Here in the USA
All of our Capillus Laser Therapy caps are designed, engineered, and assembled right here in the USA. We are based in Miami, in our ISO13485 certified medical device manufacturing facility, with seamless accessibility for distribution, maintenance, and customer service.
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