This month we are talking alopecia in all its splendor. Until quite recently, not even the most attractive, rich, or famous could "get away" from a bald and beautiful fate. Thanks to the exponential improvement of LLLT, medication, and surgery, there are preventative solutions that, when carefully assessed and practiced, can have impressive and "braggable" results for those who are starting to notice some...
Androgenetic alopecia is a frequent cause of hair loss that affects tens of millions of American men and women. Often defined as patterned hair loss, androgenetic alopecia is a type of hair loss that follows a common, foreseen trajectory in both men and women. In men, the hairline recedes above the temples to form a characteristic “M” shape until progressing to near or complete...
From the color of our hair to the way we taste certain foods, we inherit a whole lot from our parents. Because of this, it probably comes as no surprise to you to learn that we’re born with a hereditary predisposition to hair loss. Yes, hair loss is genetic, but it’s not as clear-cut as you might think (in other words, it’s not as...
Typically, hair loss is associated with aging. Around 85 percent of men see significant thinning or balding by the time they reach 50-years-old. But thinning and shedding are not conditions limited to parents, retirees and seniors. Millennials are detecting hair loss and seeking treatment more often, even though early onset hair loss is traditionally viewed as rare. One possible link between Millennials and hair...
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Capillus values your peace of mind and we want you to feel secure about your purchase. We know
Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all
purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by
customers on www.capillus.com within the first 6 months. Please note that only purchases made
directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable
to purchases made through physicians or other retailers. Please check with your physician or
retailer for their return policy. Please note that satisfaction guarantee is only applicable to
purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our
laser therapy a chance. If after using the device, you decide that you are not satisfied with your
results, contact us to initiate a return within 6 months of purchase. The return may only be made by
the customer on record verified with a proof of purchase. You will be responsible for return
shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on
October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase
All www.capillus.com sales are final. No refunds or exchanges with exception of the above
Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786)
888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments
without an RMA. We recommend that you insure your shipment and register to receive tracking updates.
Capillus will only accept fully functional, like-new laser devices for returns. Capillus will
provide credit to your credit card or eligible refund via check. All Capillus sales are final and
not eligible for returns with exception of sales for laser devices that fall under the Satisfaction
Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be
postmarked for return within 14 days. Failure to comply may result in Capillus refusing the
Please refer to limited warranty details below for your Capillus laser therapy cap model.
Laser Device Warranty Period
Battery Pack & AC Adpater Warranty Period
Capillus ONE S
Capillus PLUS S1
Capillus PRO S1
Laser Device Warranty Period
Battery Pack & AC Adpater Warranty Period
Capillus warrants the device against defects in materials or workmanship for a period indicated above
from the date of purchase from a Capillus authorized center. To activate your warranty, register
your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material
or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked
parts at no charge. Any replacement part will be covered under the original limited warranty. This
Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence,
accident, or modification of any part of the unit as determined by our service department. This
Warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain
the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer
service should you need to get warranty service or order replacement parts such as Battery Packs or
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device
by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus®
device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion
battery should be replaced only by Capillus.
We offer the best price guaranteed.
Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match
for any identical Capillus models before or after purchase*
Eligibility Terms & Conditions*
Only new products from valid authorized local or online retailers will be considered
Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
Products must be identical in brand, size, model number, model year and color to current
on our site
Price match cannot be made for reselling or commercial purposes
Shipping will not be included
Competitive price must be live
Only the person who made the original purchase qualifies for Price Match Guarantee
Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
Purchases from auction sites
Discontinued, second-hand, or refurbished products
Out of stock items
Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.
Engineered & Assembled Right Here in the USA
All of our Capillus Laser Therapy caps are designed, engineered, and assembled right here in the USA. We are based in Miami, in our ISO13485 certified medical device manufacturing facility, with seamless accessibility for distribution, maintenance, and customer service.
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