THE MOST COMPREHENSIVE WAY TO GROW HAIR.
TERMS AND CONDITIONS CAPILLUS TOTAL HAIR GROWTH SYSTEM
SUBSCRIPTION TERMS AND CONDITIONS
This page (together with the documents referred to on it) explains the terms and conditions on which we will supply to you the products (Products) listed on our website www.capillus.com (our site) via one of our subscription services (Services). Please read these terms and conditions carefully before subscribing to one of our Services. You should understand that by subscribing to one of our Services, you agree to be bound by these terms and conditions.
You should print a copy of these terms and conditions for future reference.
By placing an order through our site, you warrant that:
1.1 you are legally capable of entering into binding contracts; and
1.2 you are at least 18 years old;
1.3 you are resident in one of the Serviced Countries; and
1.4 you are accessing our site from that country.
- SUBSCRIPTION PLAN
2.1 After completing signup, you will receive an e-mail from us acknowledging that we have received your first payment confirming that your subscription has been accepted (Activation Email). The contract between us (Contract) will only be formed when we send you the Welcome Email.
2.2 The subscription plan to our Services consists of an initial charge which is then followed by recurring period charges as agreed to by you. By entering into this Agreement, you acknowledge that your subscription has an initial and recurring payment feature and you accept responsibility for all recurring charges prior to cancellation. Capillus may submit periodic charges (e.g., monthly) without further authorization from you, until you provide prior notice that you have terminated this authorization or wish to change your payment method. Such notice will not affect charges submitted before Capillus could reasonably act. To terminate your authorization or change your payment method, logon to your customer portal select your subscription under the “Subscriptions” menu and select “Cancel subscription” if you are unable to cancel your subscription contact Capillus’ Customer Service at firstname.lastname@example.org.
2.3 By subscribing to our Services you are agreeing to pay recurring periodic subscriptions for an indefinite time until cancelled by you, on the subscription terms set out www.capillus.com. You can cancel your subscription at any time. You will not be charged for any cancellation. You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription where we have previously elected to terminate a subscription by you.
2.4 Account Cancellations. If you wish to cancel your monthly subscription with us, you must cancel 7 days before your next payment is due to be collected, in order to avoid receiving the following months’ Products. Customers cancelling after their payment has been taken will receive the following months Products as their last. If your payment has been cancelled before the 7 day period this may result in being invoiced for the following months’ Products.
2.5 We reserve the right at our absolute discretion not to renew your subscription at any time without giving any reasons for our decision.
- CONSUMER RIGHTS
3.1 You may cancel a Contract at any time within first fourteen, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy set out in Section 7 below.
3.2 To cancel a Contract, you must logon to your account and select to cancel your Subscription with Capillus (See 2.2). You must also return the Products to us as soon as reasonably practicable. You must pay the cost of returning the Products ($250 fee). You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
- AVAILABILITY AND DELIVERY
4.1 Your order will be fulfilled by the delivery date set out in the Welcome Email, unless there are exceptional circumstances. Capillus will notify you in reasonable time if there will be a delay in delivery. Delivery is usually between 7 days after the date your order leaves Capillus, and between 10 days for international shipments. Capillus does not accept responsibility for any delays in delivery that are out of our control.
4.2 Deliveries are made to the address provided during signup, unless written notification to change this delivery address is provided by you. Capillus does not accept responsibility for deliveries that do not reach the customer due to an incorrect delivery address being provided.
- RISK AND TITLE
5.1 The Products will be at your risk from the time of delivery (upon leaving Capillus).
5.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges.
- PRICE AND PAYMENT
6.1 The price of the Products and our delivery charges will be as quoted on our site from time to time, except for obvious error.
6.2 Product prices do not include taxes.
6.3 Product prices and delivery charges are subject to change at any time. If you do not accept any change in the price of the Products, you have the right to cancel the Contract.
6.4 Payment for all Services are processed via www.capillus.com using Shopify Payments or Stripe. We accept all major debit and credit cards via www.capillus.com.
- REFUND POLICY
7.1 If you return a Product to us because you have cancelled the Contract between us within the fourteen-day period in Section 3.1 above, we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full, and any applicable delivery charges. However, you may be responsible for the cost of returning the item to us (see Section 3.2).
7.2 If you return a Product to us for any other reason (for instance, because you have notified us in accordance that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. If a Product is defective, we will refund the price of the defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
7.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
7.4 If a Capillus laser cap is a Product included in the Services you purchase and you cancel your Contract within the first twelve months, you must return the Capillus laser cap.
We warrant to you that any Product purchased from us through our site will, on delivery, conform with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
If we fail to comply with these terms and conditions we shall only be liable to you for the purchase price of the Products. Nothing in this agreement excludes or limits our liability for any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.
- WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This does not affect your statutory rights.
All notices given by you to us must be given to Capillus at email@example.com. We may give notice to you at either the e-mail or postal address you provide to us when signing up to a Subscription, or in any of the ways specified in Section 10 above. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the mail and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
- TRANSFER OF RIGHTS AND OBLIGATIONS
12.1 The contract between you and us is binding on you and us and on our respective successors and assignees.
12.2 You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
12.3 We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.
- INTELLECTUAL PROPERTY RIGHTS
13.1 We are the owner or the licensee of all intellectual property rights in our site, whether registered or unregistered, and in the material published on it. These works are protected by copyright and trademark laws and all such rights are reserved.
13.2 You may print copies and may download any of the pages from our site for your personal reference only. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.
13.3 If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such Commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorize us to quote from your Commentary on our site and in any advertising or social media outlets which we may create or to which we contribute.
- EVENTS OUTSIDE OUR CONTROL
14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: a) strikes, lock-outs or other industrial action; b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; e) impossibility of the use of public or private telecommunications networks; and f) the acts, decrees, legislation, regulations or restrictions of any government.
14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.
15.1 If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
15.2 A waiver by us of any default will not constitute a waiver of any subsequent default.
15.3 No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with Section 10 above.
If any of these terms and conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- ENTIRE AGREEMENT
17.1 These terms and conditions and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the subject matter of any Contract.
17.2 We each acknowledge that, in entering into a Contract, neither of us relies on any representation or warranty that is not set out in these terms and conditions or the documents referred to in them.
17.3 Each of us agrees that our only liability in respect of those representations and warranties that are set out in this agreement will be for breach of contract.
17.4 Nothing in this section limits or excludes any liability for fraud.
18.1 We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements, and changes in our system capabilities.
18.1 You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions included in a delivery confirmation email. Unless you notify us that you do not accept a change to these terms and conditions within fourteen days after receiving Products that are subject to changed terms and conditions, you will have been deemed to have accepted any changed terms and conditions.
- LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Florida law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the jurisdiction of the courts in Miami-Dade County, Florida.
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