Hair Loss Questionnaire

Satisfaction Guarantee

Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction Guarantee.

We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by customers on www.capillus.com within the first 6 months. Please note that only purchases made directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy. Please note that satisfaction guarantee is only applicable to purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial relief programs.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 6 months of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase documentation.

Return Policy

All www.capillus.com sales are final. No refunds or exchanges with exception of the above Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786) 888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments without an RMA. We recommend that you insure your shipment and register to receive tracking updates. Capillus will only accept fully functional, like-new laser devices for returns. Capillus will provide credit to your credit card or eligible refund via check. All Capillus sales are final and not eligible for returns with exception of sales for laser devices that fall under the Satisfaction Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus refusing the delivery.

Limited Warranty

Please refer to limited warranty details below for your Capillus laser therapy cap model.

Capillus warrants the device against defects in materials or workmanship for a period indicated above from the date of purchase from a Capillus authorized center. To activate your warranty, register your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original limited warranty. This Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our service department. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the device in accordance with the instructions in this manual will void the product warranty.

Batteries will need to be replaced over time through Capillus. Please contact Capillus customer service should you need to get warranty service or order replacement parts such as Battery Packs or AC adapter.

Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus® device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion battery should be replaced only by Capillus.

We offer the best price guaranteed.

Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match the price for any identical Capillus models before or after purchase*

Eligibility Terms & Conditions*

• Only new products from valid authorized local or online retailers will be considered
• Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
• Products must be identical in brand, size, model number, model year and color to current Capillus models on our site
• Price match cannot be made for reselling or commercial purposes
• Shipping will not be included
• Competitive price must be live
• Only the person who made the original purchase qualifies for Price Match Guarantee
• Price match request must be made within 30 days of purchase

Price Match Guarantee does not apply to:

• Purchases from auction sites
• Discontinued, second-hand, or refurbished products
• Out of stock items

Submitting Your Claim

Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.