Doctors Review Capillus Laser Therapy Caps for Treating Hair Loss
At Capillus, we understand that physicians are best qualified to evaluate the cause of hair loss and determine the best course of action for each patient. Over the years, physicians have seen the results low-level laser therapy (LLLT) has on treating hair loss patients suffering from androgenetic alopecia (pattern baldness). Since 2012, hair transplant surgeons have been prescribing clinically proven and FDA-Cleared Capillus laser therapy devices to their patients.
Read what some of our esteemed physicians have to say about their experiences treating patients with Capillus.
“I’ve chosen, in my practice, to offer the Capillus laser cap because it offers the greatest fluence. What is fluence? Fluence is the amount of energy delivered per square centimeter or joules per square centimeter. The Capillus cap has the most number of lasers of any one sold in the market today, 272.”
Dr. Ken Anderson
“I think that the Capillus272 is the first FDA-cleared device in its class that has the amount of diodes that it has. There are other devices that are out there, some that fall just short of providing those additional diodes. And so, I think the leadership of the company really has been something that has been impressive to us. Everybody, from the President of the company all the way down, has been superior as far as their warranties, and how they handle customer service.”
Dr. Mark A. Bishara
“Laser therapy is a wonderful product for both men and women alike. I do find that some women are not good candidates for a transplantation because the donor density is insufficient. [Laser therapy] is a wonderful option, for women especially to use, because it can stabilize further progression of the thinning hair. Thinning hair in women is devastating. Anything we can do that is medically sound, scientifically proven to treat them, is what I want to offer to them. Laser therapy is a wonderful option.”
Dr. Robert Leonard
“I like the type of lasers that you can actually put on the scalp and walk around with because it has a battery pack. That seems to be the laser that is most compliant with patients and compliance means efficacy.”
Dr. Shelly Friedman
Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction Guarantee.
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by customers on www.capillus.com within the first 6 months. Please note that only purchases made directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy. Please note that satisfaction guarantee is only applicable to purchases of new Capillus devices and is not applicable to upgrades or financial relief programs.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 6 months of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase documentation.
All www.capillus.com sales are final. No refunds or exchanges with exception of the above Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786) 888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments without an RMA. We recommend that you insure your shipment and register to receive tracking updates. Capillus will only accept fully functional, like-new laser devices for returns. Capillus will provide credit to your credit card or eligible refund via check. All Capillus sales are final and not eligible for returns with exception of sales for laser devices that fall under the Satisfaction Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus refusing the delivery.
Please refer to limited warranty details below for your Capillus laser therapy cap model.
Laser Device Warranty Period
Battery Pack & AC Adpater Warranty Period
Capillus warrants the device against defects in materials or workmanship for a period indicated above from the date of purchase from a Capillus authorized center. To activate your warranty, register your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original limited warranty. This Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our service department. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer service should you need to get warranty service or order replacement parts such as Battery Packs or AC adapter.
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus® device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion battery should be replaced only by Capillus.
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Price match cannot be made for reselling or commercial purposes
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Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
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Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.