Satisfaction Guarantee

Capillus values your peace of mind and we want you to feel secure about your purchase. We know Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all purchases of Capillus laser therapy devices made on www.capillus.com have a 365-day Satisfaction Guarantee.

We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on August 18, 2020. For purchases prior to August 19, 2020, please refer to your purchase documentation.

Unless otherwise noted in the ordering pipeline, Capillus, LLC ships all items within two business days of receiving an order. You will receive notification of any delay or cancellation of your order. In the shopping cart, you will receive an Estimated Delivery Date. Please note that this is not a guaranteed delivery date for your order. Shipping rates and delivery depend on the selected shipping speed and weight/size of the items and are subject to carrier delays.

All www.capillus.com sales are final. No refunds or exchanges with exception of the above Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786) 888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments without an RMA. We recommend that you insure your shipment and register to receive tracking updates. Capillus will only accept fully functional, like-new laser devices for returns. Capillus will provide credit to your credit card or eligible refund via check. All Capillus non-laser device products (Clinical Hair Therapy products, hair fibers, hair spray, extended warranties, and accessories) are final sales and not eligible for returns. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus refusing the delivery..