Hair Loss Treatment, Regrowth & Laser Cap Products

Satisfaction Guarantee

Capillus values your peace of mind and we want you to feel secure about your purchase. We are confident in our products and believe that Capillus laser caps work. For this reason, we offer a 365 day satisfaction guarantee for all purchases of Capillus laser therapy devices made on www.capillus.com.

We guarantee your satisfaction or we will gladly accept returns of laser devices purchased by customers on www.capillus.com within the first 12 months. Please note that only purchases made directly from www.capillus.com are eligible for our satisfaction guarantee. This offer is not applicable to purchases made through physicians or other retailers. Please check with your physician or retailer for their return policy.

Like any medical treatment for hair loss, it takes time to see the results. We want you to give our laser therapy a chance. If after using the device, you decide that you are not satisfied with your results, contact us to initiate a return within 365 days of purchase. The return may only be made by the customer on record verified with a proof of purchase. You will be responsible for return shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on August 18, 2020. For purchases prior to August 19, 2020, please refer to your purchase documentation.

Return Policy

If you wish to make a return under the Satisfaction Guarantee above, contact Capillus at 1 (786) 888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments without an RMA. We recommend you insure your shipment and receive tracking updates. Capillus will only accept fully functional like-new laser devices for returns. Capillus will provide credit to your credit card or via check. Once a Return Merchandise Authorization (RMA) has been issued, the device must be postmarked for return within 14 days. Failure to comply may result in Capillus refusing the delivery. Other than the Satisfaction Guarantee offered for Capillus Laser Devices, all other sales of Capillus non-laser device products (clinical hair therapy products, hair fibers, hair spray, and accessories) are final and not eligible for returns or exchanges.

Limited Warranty

Please refer to limited warranty details below for your Capillus laser therapy cap model.

Capillus warrants the device against defects in materials or workmanship for a period indicated above from the date of purchase from a Capillus authorized center. To activate your warranty, register your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original limited warranty. This Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our service department. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the device in accordance with the instructions in this manual will void the product warranty.

Batteries will need to be replaced over time through Capillus. Please contact Capillus customer service should you need to get warranty service or order replacement parts such as Battery Packs or AC adapter.

Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus® device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion battery should be replaced only by Capillus.