Good Quality but Complicated Customer Service
"Product is packaged nicely and has a convenient protective carrying case. I think it helps and know it doesn’t hurt. I don’t keep track of usage in the app resulting in the product occasionally not being charged and ready for use when I’m ready to use. I’ve learned to check the number of lights on battery pack after each use so that I can charge when I see only one dot left on battery pack. I’m disappointed in customer service. I received this product as a 2025 Christmas gift. It was purchased in October 2025. I should have been allowed 6 months (April 2026) to return the unopened product. I called in February to communicate I never opened the product and wanted to return it. Although the product was purchased from Capillus directly the 6 month return policy was not honored. The representative seemed confused and placed me on a hold. I communicated I don’t want to open the product as I would have preferred the newer model vs the S2. When I told my dermatologist she communicated to search for products with same nano wavelengths with a more competitive price and better customer service."



















