Refer to bottom of your battery pack for version number or call Capillus at 1 (844) 280-4680 to determine battery compatibility and to place an order.
You can travel with your Capillus laser therapy cap. In fact, we encourage you to do so in order to stay compliant with your treatment regiment. We designed our Capillus laser caps so that they would be convenient for travel. We have several features that make it easy to do so. Included with each device is a lightweight carrying case that protects your device for storage and travel. Also included is a universal AC adapter with interchangeable input blades so that you can recharge your portable battery pack when traveling abroad.
If you decide to transport your device in a checked bag, you will need to put the battery pack in your carry-on bag. Our batteries are rated 18.5Wh and fall below TSA travel restrictions of 100Wh; however, because the battery pack contains a lithium-ion battery, it cannot be checked in with baggage as per TSA lithium-ion battery restrictions and must be carried on.
Always connect the plug into outlet first, then attach the power supply to the unit. Always unplug the power adapter from the power outlet immediately following charge. The battery pack should always be turned off when connecting/disconnecting from power supply.
Do not operate the device when it or any of its components are damaged, or if the battery pack or power supply have been dropped or damaged. To avoid the risk electric shock, do not disassemble any part of the appliance or its accessories. Contact Capillus Customer Service for examination and repair.
Compatible with Capillus caps manufactured after October 2017. Please contact customer service at 1 (844) 280-4680 and have ready your device serial number and original battery pack details ready. Some devices may require additional purchase of AC Adaptor.
We provide a 1 year limited warranty on the battery pack. Capillus warrants the Capillus Battery Pack against defects in materials or workmanship for a period of 1 year from the date of purchase with proof of purchase from an authorized reseller. If a defect in material or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked parts at no charge. Any replacement part will be covered under the original 1 year limited warranty. This Warranty does not cover damages caused by acts of God, misuse, negligence, accident, or modification of any part of the unit as determined by our return department. This Warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain the device in accordance with the instructions will void the product warranty.