THE PROCESS
Four steps.
Completely painless.
The entire trade-in is handled seamlessly. No phone calls, no shipping upfront, no waiting rooms.
Enroll Online
Go to capillus.com/trade-in, tell us about your device, and upload a few photos. Takes less than five minutes.
Ship for Free
We email you a prepaid UPS or USPS label. Pack your device, drop it off at any UPS or USPS location. We cover the cost — you pay nothing.
We Inspect It
Our team reviews your device within 10 business days of receiving it. Once it clears, your discount code is sent to your inbox.
Upgrade & Save
Apply your Trade-In Credit to any qualifying Capillus order of $1,000 or more. Your code is valid for 90 days.
WHY UPGRADE
What you're
leaving on the table
The Spectrum and PRO are excellent devices. But thinning doesn't stop, and neither does the science.
What are you upgrading to
THE FOLLICLE ACTIVATOR
Red light penetrates to the follicle stem cells in the upper scalp. Absorbed by cytochrome c oxidase in mitochondria, it triggers ATP production, which is the cellular energy that keeps follicles in the growth phase longer, producing thicker, stronger hair.
THE VASCULAR BRIDGE
Near-infrared fills the biological gap between 650nm and 808nm, reaching the mid-dermal blood vessel networks that feed every follicle. Improves oxygen delivery, structural integrity, and the vascular scaffolding follicles depend on to survive. Unique to the TriSpectrum.
THE DEEP PROTECTOR
Deep NIR penetrates further than any visible light, reaching the subdermal vascular plexus. Reduces oxidative stress and the chronic low-grade inflammation that accelerates follicle miniaturization in moderate-to-advanced hair loss.
Everything you need to know
What is the Capillus Trade-In Program?
The Trade-In Program lets you send in your old hair restoration device and receive a discount code you can apply toward the purchase of a qualifying Capillus product. It is our way of making it easier for you to upgrade while keeping older devices out of landfills.
What devices can I trade in?
We accept only Capillus hair restoration devices. The device must match exactly what you declare during enrollment, include all major original components, and must not be counterfeit, previously traded in, or deliberately damaged.
Note: Submitting a device you do not own, or misrepresenting the device you are sending, is a violation of the program terms and may result in permanent disqualification.
What do I get in return?
You receive a single-use discount code via email after your device passes inspection. The value of the credit depends on the device type and condition, and is shown to you during enrollment before you commit.
How do I enroll?
Go to the Capillus trade-in page and complete the enrollment form. You will need to provide:
– Your name and contact information.
– The make and model of the device you are submitting.
– Photos of the device front, back, and side.
– Your agreement to these Terms and Conditions.
Once your enrollment is confirmed, a prepaid UPS shipping label will be emailed to you and available in your Trade-In Portal dashboard.
Do I have to pay for shipping?
No. Capillus covers the cost of the shipping label. You pay nothing to send your device to us.
What should I do with the UPS or USPS receipt when I drop off my package?
Keep it. The UPS or USPS drop-off receipt is your only proof that you handed the package to the carrier. If your shipment is ever lost or delayed, this receipt is what we will need to open a claim on your behalf. We recommend keeping it for at least 90 days.
Am I responsible for how I pack the device?
Yes. Even though Capillus provides the shipping label, you are responsible for packaging your device adequately before drop-off. Please use enough cushioning material to protect the device during transit. Damage resulting from poor packaging may reduce or void your Trade-In Credit.
What happens after Capillus receives my device?
Our team opens and photographs every package on arrival. We then verify the device
against what you declared during enrollment. Inspection is completed within 10 business days of receipt. If your device passes inspection, your Trade-In Credit code is emailed to you within 5 business days.
Where can I use my Trade-In Credit?
Your Trade-In Credit is valid exclusively at capillus.com. It cannot be used at third-party retailers, on Amazon, or through any other channel.
Can I apply my Trade-In Credit to a past order?
No. The code cannot be applied retroactively to completed purchases.
How do I contact Capillus about my trade-in?
You can reach our Trade-In Support team at:
– Email: support@capillus.com
– Hours: Monday – Friday, 9:00 AM – 5:00 PM ET
Please include your enrollment number and UPS tracking number in all correspondence
for faster service.