If your hair loss is due to heredity, Capillus laser therapy may be a great treatment option for you. Hair loss is a serious issue that affects millions of men and women around the world. The most common type of hair loss is a result of your genes: androgenetic alopecia (pattern baldness). It’s a progressive condition (worsens over time) and constitutes up to 98% of hair loss. If you begin treatment during the earlier stages of progression, Capillus laser therapy may stop further progression and help regrow your thinning hair.
Capillus is intended for treatment of adults with hair loss represented within the shaded areas below:
FDA CLEARANCE STATEMENT: Intended to treat Androgenetic Alopecia (AGA) and promote hair growth in males who have Norwood Hamilton Classifications of II-a to V patterns of hair loss; and females who have Ludwig (Savin) scale Classifications Class 1-ll, or frontal patterns of hair loss; both with Fitzpatrick Skin Types l to lV.
When it comes to treating hair loss, men and women have a variety of options from which to choose. Some are legitimate. Others are not. With so much misinformation surrounding the topic of hair loss and restoration online, it’s vital that patients know who and what they can trust. At Capillus®, we help patients find safe, reliable, and effective hair loss treatments by focusing on two important questions:
Which treatment type is right for you?
Are your expectations reasonable for stopping hair loss?
Which treatment is right for you?
Treatments must be used as instructed in order to be effective. When searching for a hair loss treatment that is right for you, first take a moment to consider how your lifestyle might limit your ability to follow through with treatment on a regular basis. Consider the pros and cons of some of the following well-known hair loss treatments:
Pro: Effective in preventing hair loss and regrowing miniaturized follicles
Pro:No known adverse Side Effects
Pro: Easy to Use, Non-Disruptive to Lifestyle
Pro: Clinically-Proven technology
Con: Cannot grow back dead follicles
Topical foam treatments (minoxidil or Rogaine®)
Pro: Easy and affordable to use
Pro: Demonstrates effectiveness in stopping hair loss
Con: Must apply foam to scalp daily, even if you’ve visited the hair salon
Con: Hair loss begins again when treatment is discontinued
Prescription hair loss medication (finasteride or Propecia®)
Pro: Demonstrates effectiveness in stopping hair loss
Con: Must remember to take medication each day
Con: Medication may trigger unwanted side effects
Con: Some medications, like finasteride, cannot be used by women
Surgical hair restoration
Pro: Results are often permanent and natural-looking
Con: Very expensive
Con: Time consuming
Con: Some procedures leave a linear scar that is visible when hair is cut short
Are your expectations reasonable for stopping hair loss?
Anyone can sell you a magic potion that claims to make your hair grow back. With Capillus®, our physicians give you a realistic outlook of what you may be able to expect based on your hair history and your treatment protocol. If your head is completely bald, it might be too late in the process for hair regrowth. If you are in an early stage of hair loss, your odds of hair restoration are much better.
Laser therapy has been shown to slow, stop, and possibly reverse hair loss by improving the health of existing hair. It is not a cure for baldness and will only work as long as it is used according to instructions and during the treatment period. Once laser therapy stops, so does the cessation of the hair loss. It is important to keep your expectations realistic. Maintenance is a very important part of treatment. In any hair restoration treatment, it is normal for users to have an initial period of hair shedding before they can begin to see any results. Shedding is an indicator that the treatment is working. In order to begin seeing results, we recommend following the protocol for a period of at least 6 months. You may be able to see benefits more visibly as the year progresses. Laser has been shown also to strengthen existing hair.
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Satisfaction Guarantee
Capillus values your peace of mind and we want you to feel secure about your purchase. We know
Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all
purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction
Guarantee.
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by
customers on www.capillus.com within the first 6 months. Please note that only purchases made
directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable
to purchases made through physicians or other retailers. Please check with your physician or
retailer for their return policy. Please note that satisfaction guarantee is only applicable to
purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial
relief programs.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our
laser therapy a chance. If after using the device, you decide that you are not satisfied with your
results, contact us to initiate a return within 6 months of purchase. The return may only be made by
the customer on record verified with a proof of purchase. You will be responsible for return
shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on
October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase
documentation.
Return Policy
All www.capillus.com sales are final. No refunds or exchanges with exception of the above
Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786)
888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments
without an RMA. We recommend that you insure your shipment and register to receive tracking updates.
Capillus will only accept fully functional, like-new laser devices for returns. Capillus will
provide credit to your credit card or eligible refund via check. All Capillus sales are final and
not eligible for returns with exception of sales for laser devices that fall under the Satisfaction
Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be
postmarked for return within 14 days. Failure to comply may result in Capillus refusing the
delivery.
Limited Warranty
Please refer to limited warranty details below for your Capillus laser therapy cap model.
Capillus ONE
Capillus PLUS
Capillus PRO
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus ONE S
Capillus PLUS S1
Capillus PRO S1
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus warrants the device against defects in materials or workmanship for a period indicated above
from the date of purchase from a Capillus authorized center. To activate your warranty, register
your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material
or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked
parts at no charge. Any replacement part will be covered under the original limited warranty. This
Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence,
accident, or modification of any part of the unit as determined by our service department. This
Warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain
the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer
service should you need to get warranty service or order replacement parts such as Battery Packs or
AC adapter.
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device
by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus®
device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion
battery should be replaced only by Capillus.
We offer the best price guaranteed.
Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match
the price
for any identical Capillus models before or after purchase*
Eligibility Terms & Conditions*
Only new products from valid authorized local or online retailers will be considered
Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
Products must be identical in brand, size, model number, model year and color to current
Capillus models
on our site
Price match cannot be made for reselling or commercial purposes
Shipping will not be included
Competitive price must be live
Only the person who made the original purchase qualifies for Price Match Guarantee
Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
Purchases from auction sites
Discontinued, second-hand, or refurbished products
Out of stock items
Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.
Engineered & Assembled Right Here in the USA
All of our Capillus Laser Therapy caps are designed, engineered, and assembled right here in the USA. We are based in Miami, in our ISO13485 certified medical device manufacturing facility, with seamless accessibility for distribution, maintenance, and customer service.
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