Laser hair restoration works but the process is gradual and requires patience. Capillus® laser therapy reverses the natural process of miniaturization. Miniaturization occurs as the hair follicle weakens with each hair cycle, producing increasingly thinner hair until the follicle dies and ceases to produce hair. Laser therapy has been shown to be effective in reversing miniaturization by stimulating and energizing the scalp cells and increasing blood supply to the hair follicle. This allows the follicle to remain viable and capable of producing thicker, healthier hair.
Please keep in mind that you need time to evaluate the treatment. If you are complying with the instructions for use and regularly using your device 6 minutes every day, you should expect to see some results within 6 months.
General Timeline of Results
The following is a general guideline of what to expect in your hair restoration journey.
0–3 Months: The first thing you may or may not notice is an increase in shedding. If this is the case, don’t worry. Initial hair shedding is actually a sign that the treatment is working – indicating that new anagen hairs are pushing out the older hairs to make way for healthy, new shafts of hair. Some itchiness might be experienced at this point in the process as the arrector pili muscles linked to the follicle contract.
3–6 Months: Next, you will begin to notice a decrease in hair loss. After the first few weeks of using your device according to the instructions, you will notice that hair is not shedding as much as previously. Do not be discouraged if you don’t see significant change. Keep in mind that preventing progression of hair loss is in itself a success.
12 Months: This is the time to evaluate the results of laser therapy. We recommend that you take another set of pictures to compare to those you took at the beginning.
24 Months+: This is when you should see the greatest. most impactful results. Expect to see the most you can get from Capillus® laser therapy at this point. For as long as you continue to comply with laser therapy, you should maintain a fuller head of hair and cessation of hair loss.
If, after undergoing laser therapy for several months and complying with the treatment protocol, you are not satisfied with the results you are seeing, you can take advantage of our satisfaction guarantee. See details here.
Dr. Robert Leonard Talks About Expectations with LLLT treatment
The following is a general guideline of what to expect in your hair restoration journey.
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Satisfaction Guarantee
Capillus values your peace of mind and we want you to feel secure about your purchase. We know
Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all
purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction
Guarantee.
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by
customers on www.capillus.com within the first 6 months. Please note that only purchases made
directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable
to purchases made through physicians or other retailers. Please check with your physician or
retailer for their return policy. Please note that satisfaction guarantee is only applicable to
purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial
relief programs.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our
laser therapy a chance. If after using the device, you decide that you are not satisfied with your
results, contact us to initiate a return within 6 months of purchase. The return may only be made by
the customer on record verified with a proof of purchase. You will be responsible for return
shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on
October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase
documentation.
Return Policy
All www.capillus.com sales are final. No refunds or exchanges with exception of the above
Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786)
888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments
without an RMA. We recommend that you insure your shipment and register to receive tracking updates.
Capillus will only accept fully functional, like-new laser devices for returns. Capillus will
provide credit to your credit card or eligible refund via check. All Capillus sales are final and
not eligible for returns with exception of sales for laser devices that fall under the Satisfaction
Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be
postmarked for return within 14 days. Failure to comply may result in Capillus refusing the
delivery.
Limited Warranty
Please refer to limited warranty details below for your Capillus laser therapy cap model.
CapillusUltra
CapillusUltra+
CapillusPlus
CapillusX+
CapillusPro
Laser Device Warranty Period
1 Year
1 Years
2 Years
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus warrants the device against defects in materials or workmanship for a period indicated above
from the date of purchase from a Capillus authorized center. To activate your warranty, register
your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material
or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked
parts at no charge. Any replacement part will be covered under the original limited warranty. This
Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence,
accident, or modification of any part of the unit as determined by our service department. This
Warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain
the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer
service should you need to get warranty service or order replacement parts such as Battery Packs or
AC adapter.
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device
by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus®
device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion
battery should be replaced only by Capillus.
We offer the best price guaranteed.
Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match
the price
for any identical Capillus models before or after purchase*
Eligibility Terms & Conditions*
Only new products from valid authorized local or online retailers will be considered
Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
Products must be identical in brand, size, model number, model year and color to current
Capillus models
on our site
Price match cannot be made for reselling or commercial purposes
Shipping will not be included
Competitive price must be live
Only the person who made the original purchase qualifies for Price Match Guarantee
Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
Purchases from auction sites
Discontinued, second-hand, or refurbished products
Out of stock items
Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.
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