THE ELEPHANT IN THE ROOM. We know you have options. Hair growth technology is expensive and the choice you make is not one to be taken lightly. First of all, we know you are doing your research, and you are correct in doing so: not all low-level laser therapies (LLLT) are equal. In this hair growth medical field, words like “light technology” (LED’s, infrared...
If you are a hair lover and want to prevent hair loss in the future, then a hair detox is a perfect routine to add to your week. Hair detoxing is the act of purifying the area and maintaining a healthy scalp microbiome. HAIR DETOX IS NOT AN URBAN MYTH! It is a weekly opportunity to eliminate residue, product buildup, and unclog those follicles...
There are a few medically accepted ways to treat hair loss. The key to selecting a hair growth treatment is to choose the one that works best for you and your lifestyle. Here are a few reasons why we like Capillus laser therapy for treatment hair loss...
Make your weekend selfie ready! Chances are you will be spending this Labor Day with a few friends, family, housemates or enjoying that precious alone time. No matter what situation you find yourself in (a post-pandemic picnic, barbecue, or in a bubble bath at home), a MAJOR part of feeling good is looking good. Start with your selfie hair in mind. Get that mane...
Hair loss during menopause and perimenopause is not as commonly known a symptom as many of the other more familiar signs, such as fatigue, hot flashes, weight gain, and low sex drive. As a result, many women are caught off guard and unprepared for thinning hair. In addition, women have to deal with the double standard regarding aging and hair loss. For example a...
The Hair and Scalp Trichology Clinic of Dartford, Kent, England is an international provider of Capillus® products, including the physician-prescribed Capillus272 Pro™. Mandy Baldwin, BSc (Hons) and founder of the clinic, provides hair loss consulting and treatment plans to patients across the Greater London area. The clinic offers a wide range of treatments, including prescription medications, micro-needling, platelet-rich plasma (PRP) injections, direct hair transplants...
While it doesn’t always make front page news, there is always research happening behind the scenes in the science of hair loss and hair regrowth. Here are some of the latest findings. Seasonality of Hair Loss A new study in the British Journal of Dermatology has found that there are seasonal trends in hair loss. This study analyzed data from Google Trends across eight...
Here’s the bad news. The cure to finally end all forms of hair loss may still be years away. Now here’s the good news for the 80 million American men and women who are currently living with balding or thinning hair. There are a number of breakthrough hair loss treatments for men (and women) available right now. Plus, new advances in treatment options including...
Dr. Daniel McGrath is founder and surgeon at McGrath Medical, a leading hair restoration clinic serving Austin, Houston, San Antonio, and Dallas, Texas. Dr. McGrath is an elite surgeon, having been elected as one of the 10 Directors worldwide to the American Board of Hair Restoration Surgery (ABHRS). This is a great honor, as the ABHRS is the only certification program recognized by the...
At Modena Hair, patients enjoy a wide range of available hair loss treatments. These include hair transplant surgery (including follicular unit extraction), platelet-rich plasma (PRP) treatment, and new micro pigmentation procedures.
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Satisfaction Guarantee
Capillus values your peace of mind and we want you to feel secure about your purchase. We know
Capillus laser caps work. In fact, we are so confident in the effectiveness of our devices that all
purchases of new Capillus laser therapy devices made on www.capillus.com have a 6-month Satisfaction
Guarantee.
We guarantee your satisfaction or we will gladly accept returns of new laser devices purchased by
customers on www.capillus.com within the first 6 months. Please note that only purchases made
directly from Capillus.com are eligible for our Satisfaction Guarantee. This offer is not applicable
to purchases made through physicians or other retailers. Please check with your physician or
retailer for their return policy. Please note that satisfaction guarantee is only applicable to
purchases of new Capillus devices and is not applicable to upgrades, reworked devices or financial
relief programs.
Like any medical treatment for hair loss, it takes time to see the results. We want you to give our
laser therapy a chance. If after using the device, you decide that you are not satisfied with your
results, contact us to initiate a return within 6 months of purchase. The return may only be made by
the customer on record verified with a proof of purchase. You will be responsible for return
shipping costs, and a 25% service fee will be deducted from the purchase price. Policy updated on
October 15, 2020. For purchases prior to October 15, 2020, please refer to your purchase
documentation.
Return Policy
All www.capillus.com sales are final. No refunds or exchanges with exception of the above
Satisfaction Guarantee. If you wish to make a return as per above, contact Capillus at 1 (786)
888-6249 to obtain a Return Material Authorization (RMA). Capillus will not accept any shipments
without an RMA. We recommend that you insure your shipment and register to receive tracking updates.
Capillus will only accept fully functional, like-new laser devices for returns. Capillus will
provide credit to your credit card or eligible refund via check. All Capillus sales are final and
not eligible for returns with exception of sales for laser devices that fall under the Satisfaction
Guarantee above. Once a Return Merchandise Authorization (RMA) has been issued, the device must be
postmarked for return within 14 days. Failure to comply may result in Capillus refusing the
delivery.
Limited Warranty
Please refer to limited warranty details below for your Capillus laser therapy cap model.
Capillus ONE
Capillus PLUS
Capillus PRO
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus ONE S
Capillus PLUS S1
Capillus PRO S1
Laser Device Warranty Period
1 Year
2 Years
3 Years
Battery Pack & AC Adpater Warranty Period
1 Year
Capillus warrants the device against defects in materials or workmanship for a period indicated above
from the date of purchase from a Capillus authorized center. To activate your warranty, register
your device within 30 days of purchase at www.capillus.com/activatewarranty. If a defect in material
or workmanship exists, Capillus will repair or replace the necessary parts with new or reworked
parts at no charge. Any replacement part will be covered under the original limited warranty. This
Warranty is not transferable and does not cover damages caused by acts of God, misuse, negligence,
accident, or modification of any part of the unit as determined by our service department. This
Warranty does not cover damage due to improper operation or maintenance, connection to improper
voltage supply, or attempted repair by anyone other than the company. Failure to use and maintain
the device in accordance with the instructions in this manual will void the product warranty.
Batteries will need to be replaced over time through Capillus. Please contact Capillus customer
service should you need to get warranty service or order replacement parts such as Battery Packs or
AC adapter.
Do not disassemble any part of the Capillus® laser therapy cap and don’t attempt to repair the device
by yourself. Disassembling the device may damage it or may cause injury to you. If the Capillus®
device is damaged, malfunctions, or comes in contact with liquid, contact Capillus. The lithium-ion
battery should be replaced only by Capillus.
We offer the best price guaranteed.
Find another reseller with a better price on Capillus Laser Therapy Caps? Not to worry, we’ll match
the price
for any identical Capillus models before or after purchase*
Eligibility Terms & Conditions*
Only new products from valid authorized local or online retailers will be considered
Customers must provide proof of competing price (i.e. active link or scan of advertised offer)
Products must be identical in brand, size, model number, model year and color to current
Capillus models
on our site
Price match cannot be made for reselling or commercial purposes
Shipping will not be included
Competitive price must be live
Only the person who made the original purchase qualifies for Price Match Guarantee
Price match request must be made within 30 days of purchase
Price Match Guarantee does not apply to:
Purchases from auction sites
Discontinued, second-hand, or refurbished products
Out of stock items
Submitting Your Claim
Please contact our customer care team via chat on Capillus.com or by phone +1 (844) 280-4680 for any price match submissions or questions.
Engineered & Assembled Right Here in the USA
All of our Capillus Laser Therapy caps are designed, engineered, and assembled right here in the USA. We are based in Miami, in our ISO13485 certified medical device manufacturing facility, with seamless accessibility for distribution, maintenance, and customer service.
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